General Terms and Conditions of the Enterprise:
„Business coaching for Results “
Berthold Ketterer
Wentzingerstrasse 48
79106 Freiburg
Status: 01.12. 2024
Scope
1.1The following written general terms and conditions are valid, for all legal transactions between the company „Business coaching for Results“ and their customers and business partners, in the respective version at the time of the contractual signing.
1.2These terms and conditions are deemed to have been agreed upon with any type of order if the coaching participant does not immediately object to them. Deviating terms and conditions of the coaching participant will not be recognized unless they are expressly agreed to by “Business Coaching for Results”.
Service offer / conclusion of contract
2.1 “Business Coaching for Results” offers coaching and workshops in the areas of leadership- and personal development in the form of group and individual sessions as well as online courses. The exact description and list of the scope of services is provided on the website and other media used.
2.2 Offers can be requested verbally or in writing by the coaching participant.
2.3 A binding contract is only concluded when “Business Coaching for Results” confirms acceptance of the offer in writing, e.g. letter or email.
Prices and payment
3.1 The currently prices at the date of the contractual signing are valid. There is actually no VAT on any of the prices stated. If this situation changes, “Business Coaching for Results” is authorized to additionally invoice the applicable statutory VAT (currently 19% in Germany).
3.2 All payments are due no later than 3 days after receipt of the invoice without any deductions. Individual lessons taken, as well as contractually agreed lessons still to be taken, can be combined for billing purposes in blocks of up to 4 hours by agreement.
Documents and content
4.1 As part of the coaching, “Business Coaching for Results” may provide its coaching participants with work materials. The coaching participant does not acquire ownership of these files and documents. The coaching participant only receives the right to use the content used for their own use.
Agreed appointments and cancellations
5.1 Agreed coaching appointments can be postponed up to 24 hours before the agreed appointment by agreeing on an alternative appointment. This must be submitted in writing (email is sufficient). The alternative appointment must be kept within 15 working days of the original appointment, unless this is not possible for particularly serious reasons (e.g. persistent illness or similar). If a coaching participant does not show up at the agreed time without prior cancellation (at least 24 hours before the agreed time), the agreed coaching session will be cancelled without any entitlement to compensation.
5.2 “Business coaching for Results” reserves the right to cancel or postpone appointments for individual coaching sessions without giving reasons. Participants will be informed of this in good time and will receive a full refund of any payments already made unless an alternative date is agreed. No further compensation can be claimed.
5.3 A coaching session is generally defined as lasting 60 minutes.
Copyrights | Rights of use
6. Participation or business partners in the online coaching sessions and online workshops serves as the coaching participant’s own training. Therefore, by participating, the coaching participant or business partner is not entitled to pass on the content taught and conveyed in their own seminars. The copyright of “Business coaching for Results” must be respected.
Liability
7.1 By booking and using the coaching/workshop, the coaching participant confirms that he or she is doing so under his or her own responsibility.
7.2 “Business Coaching for Results” makes no promise of success for the coaching and workshops provided. “Business Coaching for Results” cannot guarantee that the goals defined by the participant or the desired success will be achieved. The coaching participant is responsible for the level of success achieved at all times. In particular, “Business Coaching for Results” cannot therefore provide any assurance and/or guarantee that the desired success or other expectations of the coaching participant will be achieved through the strategies or actions discussed with “Business Coaching for Results”.
7.3 The coaching participant is always responsible for his or her own change and is willing to work on himself or herself as far as possible in order to achieve the desired change. The coaching participant therefore also acknowledges that he or she is fully responsible for his or her own physical and mental health during the coaching and in the time between the coaching sessions.
7.4 It is expressly pointed out that the advice provided by “Business Coaching for Results” in no way replaces advice from certified and trained professionals, such as doctors, psychologists, therapists, tax consultants, lawyers, auditors or management consultants. Coaching is not a therapy and does not replace it. Coaching is based on a coach-client relationship that is characterized by a partnership and clearly distinguishes the role of the coach from therapists, psychologists and doctors.
7.5 “Business Coaching for Results” assumes no liability for products and services of external cooperation partners who participate in events or other services.
Confidentiality
8. “Business coaching for Results” undertakes to maintain absolute confidentiality regarding all personal and professional business information and secrets of its coaching participants during the duration of the coaching and also after its completion and not to pass on information to third parties.
Data protection
9.1 “Business coaching for Results” processes personal data of the coaching participant for a specific purpose and in accordance with the statutory provisions.
9.2 The personal data provided for the purpose of concluding the contract (such as name, email address, address, payment details) are used by “Business coaching for Results” to fulfil and process the contract. This data is treated confidentially and is not passed on to third parties who are not involved in or necessary for the booking, ordering and payment process.
9.3 Further information on the type, scope, location and purpose of the collection, processing and use of the required personal data by the seller can be found in the data protection declaration.
Cancellation policy
10.1 The participant has the right to cancel the contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day the contract is concluded. To exercise your right of cancellation, you must inform “Business coaching for Results” of your decision to cancel this contract by means of a clear declaration (e.g. a letter sent by post or email). To meet the cancellation deadline, it is sufficient that you send the notification of exercising the right of cancellation before the cancellation period has expired.
10.2 If you cancel this contract, we will refund all payments that we have received from you without delivery of the service, immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund.
Miscellaneous
11.1 The place of jurisdiction and place of performance is Freiburg im Breisgau.
11.2 The contract language is German.
11.3 Should individual provisions of the consulting contract or the general terms and conditions be or become invalid or void, this will not affect the validity of the consulting contract as a whole. Rather, the invalid or void provision is to be replaced in a free interpretation by a provision that comes closest to the purpose of the contract or the will of the parties.
Freiburg, December 1, 2024